Derwent - Procolour - Geranium Lake 13

*CHRISTMAS RETURNS
For the 2024 Christmas period, any purchase between November 1st and December 25th 2024 can be returned until January 31st 2025 or within 30 days from receipt (whichever is later).


DELIVERY INFORMATION & CHARGES (Ireland)
Our maxium delivery charge is €6.95. If your order exceeds €75 it will be delivered FREE nationwide in the Republic of Ireland and Northern Ireland. For orders below €75 our standard delivery charges will be applied and are automatically calculated during the checkout process for customers prior to completing an order. International delivery cost will be calculated at the check out before payment stage.

DELIVERY INFORMATION & CHARGES (Europe)
We ship to many European countries like France, Germany, Belgium, Netherlands, Italy, Spain etc. European delivery charge is from €14.00. See the list at the checkout for the full range of countries we currently ship to. Enter your address for the cost to ship to your area.

TURN AROUND TIME 
Orders placed before 8:00am GMT will be dispatched that day for next day delivery (excluding bank holidays and week ends). Orders should arrive within 24 hours following despatch from our warehouse for customers in the Republic of Ireland and Northern Ireland, add +5 days for EU orders. On a rare ocasion for logistical reasons or during busy shopping periods a package maybe delayed. 

HOW YOU CAN ENSURE A 'FIRST-TIME' DELIVERY SUCCESS?
Please ensure you include a contact phone number and your postcode.

HOW WILL MY ORDER BE DELIVERED?
Most orders are dispatched using one of our delivery companies, Fastway or GLS.

WHAT TIME OF THE DAY WILL MY ORDER BE DELIVERED?
Most orders are delivered in the morning or early afternoon, however, the various delivery companies we work with will have multiple nationwide routes, and are unable to provide us with delivery times, as these can vary according to location, conditions and delivery workloads.

DAMAGED GOODS 
In the unlikely event that your parcel is visibly damaged, you can refuse to accept it. Inform the delivery company representitive that you are concerned the contents may be damaged. If agreed by the delivery company representitive, you may be able to open it and inspect the contents prior to returning it. If you are returning a parcel to us, please contact us at  info@artmaterials.ie and let us know that you have refused to accept your order and have returned it to us via the delivery company. In the event you have taken delivery of your order and discover after opening it that there are damaged items - Firstly! Don't Panic! we will ensure all gets resolved for you - simply contact us at info@artmaterials.ie if possible within 24hrs. 

RETURNS
We understand that making a purchase online can sometimes mean you receive something that you are not completely satisfied with, for whatever reason. Therefore, we encourage you to return it. Customers who wish to return a product - must do so within 14 days from the delivery date. Please ensure that you first obtain a Returns Authorisation Number from us before returning any item. We cannot accept unauthorised returns. The responsiblity for safely and securely returning items is the customers. The cost incurred to return items is that of the customer.

To obtain a Return Authorisation Number please contact - info@artmaterials.ie

Please note: We cannot process refunds until we have received the product back in perfect resaleable condition, if you are returning something back to us because you have discovered that it does not meet your needs. We do ask that you choose a safe method of shipment and ensure the product is properly packaged. This is an important step in ensuring that your refund can be processed effectively. In the event you are returning something that does not meet your needs, or you may have ordered the incorrect item, we do not refund the return delivery costs. If the goods are damaged or malfunction then we shall reimburse the return shipping costs. Any further questions can be directed to The Art Materials Company by email -

 info@artmaterials.ie

Please return items to:

The Art Materials Company
Unit 106 Digital Office Centre
Balheary Road
Swords
Co Dublin
K67E5A0
Ireland

Tel: 01-2040000
email: info@artmaterials.ie
website: www.artmaterials.ie