In the unlikely event that your parcel is visibly damaged, you can refuse to accept it. Inform the delivery company representitive that you are concerned the contents may be damaged. If agreed by the delivery company representitive, you may be able to open it and inspect the contents prior to returning it. If you are returning a parcel to us, please contact us at email@example.com and let us know that you have refused to accept your order and have returned it to us via the delivery company. In the event you have taken delivery of your order and discover after opening it that there are damaged items - Firstly! Don't Panic! we will ensure all gets resolved for you - simply contact us at firstname.lastname@example.org within 48hrs.
RETURNS / REFUNDS
We understand that making a purchase online can sometimes mean you receive something that you are not completely satisfied with, for whatever reason. Therefore, we encourage you to return it. Customers who wish to return a product - must do so within 14 days from the delivery date. Please ensure that you first obtain a Returns Authorisation Number from us before returning any item. We cannot accept unauthorised returns. The responsiblity for safely and securely returning items is the customers. The cost incurred to return items is that of the customer.
To obtain a Return Authorisation Number please contact - email@example.com
Please note: We cannot process refunds until we have received the product back in perfect resaleable condition, if you are returning something back to us because you have discovered that it does not meet your needs. We do ask that you choose a safe method of shipment and ensure the product is properly packaged. This is an important step in ensuring that your refund can be processed effectively. In the event you are returning something that does not meet your needs, or you may have ordered the incorrect item, we do not refund the return delivery costs. If the goods are damaged or malfunction then we shall reimburse the return shipping costs. Any further questions can be directed to The Art Materials Company by email -
Please return items to:
The Art Materials Company
Unit 106 Digital Office Centre