Delivery / Returns / Collections
We can be contacted in the office from 9:00 to 13:00 Monday to Friday, outside of these hours you can leave a voice mail on 01 2040000 or Email us on firstname.lastname@example.org and we will get back to you as soon as possible.
DELIVERY INFORMATION & CHARGES
Our maxium delivery charge is €6.95. If your order exceeds €75 it will be delivered FREE nationwide in the Republic of Ireland and Northern Ireland. For orders below €75 our standard delivery charges will be applied and are automatically calculated during the checkout process for customers prior to completing an order. International delivery cost will be calculated at the check out before payment stage.
TURN AROUND TIME
Orders placed before 8:00am will be dispatched that day for next day delivery (excluding bank holidays and week ends). Orders should arrive within 24 hours following despatch from our warehouse for customers in the Republic of Ireland and Northern Ireland. On a rare ocasion for logistical reasons or during busy shopping periods a package maybe delayed.
HOW YOU CAN ENSURE A 'FIRST-TIME' DELIVERY SUCCESS
Please ensure you include a contact phone no and your Eircode. If possible, please also provide an alternative phone no. in the event you are not available to receive your delivery, if the delivery company can contact you, they may be able to organise an alternative delivery.
HOW WILL MY ORDER BE DELIVERED
Most orders are dispatched using one of our delivery companies, Fastway or NightLine Couriers. Very small Items are usually shipped using An Post.
WHAT TIME OF THE DAY WILL MY ORDER BE DELIVERED
Most orders are delivered in the morning or early afternoon, however, the various delivery companies we work with will have multiple nationwide routes, and are unable to provide us with delivery times, as these can vary according to location, conditions and delivery workloads. If you provide a phone number you can request a phone call form the delivery company prior to delivery to give an indication of delivery time.
In the unlikely event that your parcel is visibly damaged, you can refuse to accept it. Inform the delivery company representitive that you are concerned the contents may be damaged. If agreed by the delivery company representitive, you may be able to open it and inspect the contents prior to returning it. If you are returning a parcel to us, please contact us at email@example.com and let us know that you have refused to accept your order and have returned it to us via the delivery company. In the event you have taken delivery of your order and discover after opening it that there are damaged items - Firstly! Don't Panic! we will ensure all gets resolved for you - simply contact us at firstname.lastname@example.org if possible within 48hrs.
We understand that making a purchase online can sometimes mean you receive something that you are not completely satisfied with, for whatever reason. Therefore, we encourage you to return it. Customers who wish to return a product - must do so within 14 days from the delivery date. Please ensure that you first obtain a Returns Authorization Number from us before returning any item. We cannot accept unauthorized returns. The responsiblity for safely and securely returning items is the customers. The cost incurred to return items is that of the customer.
To obtain a Return Authorization Number please contact - email@example.com
Please note: We cannot process refunds until we have received the product back in perfect resaleable condition, if you are returning something back to us because you have discovered that it does not meet your needs. We do ask that you choose a safe method of shipment and ensure the product is properly packaged. This is an important step in ensuring that your refund can be processed effectively. In the event you are returning something that does not meet your needs, or you may have ordered the incorrect item, we do not refund the return delivery costs. If the goods are damaged or malfunction then we shall reimburse the return shipping costs. Any further questions can be directed to The Art Materials Company by email -
Please return items to:
The Art Materials Company
Unit 106 Digital Office Centre